Bond & Gone
Last Updated: 6th May 2026
Bond & Gone is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. About This Policy
Bond & Gone, operated by Adam William Voss as a sole trader, respects the privacy of its customers and prospective customers.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quote, make a booking or communicate with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
2. Information We Collect
Depending on your interactions with Bond & Gone, we may collect:
Contact information: Name, phone number and email address.
Property information: Property address, access instructions and relevant details about the property.
Service information: Requested services, quote details, booking dates, customer communications and service history.
Photographs: Images of windows, gutters, exterior surfaces or other areas relevant to assessing and completing a cleaning service.
Payment and transaction information: Records of invoices, payments and related transactions. Payment card details may be handled by a payment provider rather than stored directly by Bond & Gone.
Website and advertising information: Where applicable, device and browser information, IP address, cookie identifiers, website interactions and advertising measurement data.
We aim to collect only information reasonably necessary for our business activities and the purposes described in this policy.
3. How We Collect Information
We may collect personal information when you:
Submit a quote request or booking form on our website.
Submit a lead form through Facebook, Instagram or another advertising platform.
Contact us by phone, email, text message or social media.
Provide information during a property assessment or cleaning appointment.
Interact with our website, subject to applicable cookie and tracking settings.
Communicate with us through booking, scheduling or customer management systems.
Where we receive information through a third-party platform, the platform's own privacy policy may also apply.
4. How We Use Personal Information
We may use personal information to:
Respond to enquiries and prepare quotes.
Schedule, manage and complete cleaning services.
Contact customers about bookings, access requirements, changes or follow-up matters.
Maintain customer, invoice and transaction records.
Manage customer complaints, insurance matters and service-related disputes.
Improve our website, services and customer experience.
Measure advertising performance and understand how customers find our business, where applicable.
Meet legal, accounting and other regulatory obligations.
We will not use personal information for unrelated purposes where doing so would be inconsistent with applicable privacy requirements.
5. Marketing Communications
We may contact you about an enquiry or booking you have requested, including by phone, email or text message where appropriate.
Promotional communications, such as marketing emails or SMS messages, will be sent only where permitted by applicable law.
You can opt out of promotional emails or text messages using the unsubscribe instructions provided or by contacting us directly.
Opting out of promotional communications does not prevent us from sending necessary messages about an existing enquiry, booking, invoice or service.
We do not sell customer contact lists to third parties for their own marketing purposes.
6. Disclosure to Third Parties
We may disclose relevant personal information to service providers where reasonably necessary to operate our business, including:
Contractors or personnel involved in delivering or coordinating cleaning services.
Booking, scheduling and customer management platforms.
Email, telephone and communication service providers.
Website hosting, analytics and technical support providers.
Advertising and measurement platforms, where applicable.
Payment providers, accountants, insurers, legal advisers or authorities where reasonably necessary or required by law.
We aim to limit the information shared to what is reasonably necessary for the relevant purpose.
Third-party providers may handle information under their own privacy policies and contractual arrangements.
7. Cookies, Analytics and Advertising Tracking
Our website may use cookies and similar technologies to support website functionality, understand website usage and measure advertising effectiveness.
Where implemented, these technologies may include analytics tools, advertising pixels or conversion measurement tools provided by third parties such as Meta or Google.
Depending on the tool and its configuration, information about website visits or interactions may be collected or shared with the relevant provider to measure campaign performance, improve advertising or support audience targeting.
You can manage cookies through your browser settings and use any consent or preference controls made available on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential tracking technologies.
Third-party platforms process information in accordance with their own policies and settings.
8. Overseas Disclosure
Some third-party software, hosting, communications, analytics or advertising providers may store or process information outside Australia.
Where personal information is disclosed overseas, Bond & Gone will take any steps required by applicable privacy law, having regard to the nature of the information and the relevant provider's arrangements.
The countries in which information may be processed depend on the services and configurations used by Bond & Gone.
9. Storage, Security and Retention
We take reasonable steps appropriate to our business and the information held to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include access controls, account security measures and using reputable service providers.
Personal information may be stored in business email accounts, booking systems, customer management platforms, accounting records and other business systems.
We retain information for as long as reasonably necessary for the purposes described in this policy, including completing services, maintaining business records, addressing disputes and meeting legal obligations.
When information is no longer required and we are permitted to dispose of it, we will take reasonable steps to delete or de-identify it.
No method of electronic storage or transmission can be guaranteed to be completely secure.
10. Access and Correction
You may contact Bond & Gone to request access to personal information we hold about you or to request correction of information that is inaccurate, out of date, incomplete or misleading.
We will respond to requests in accordance with applicable legal requirements. In certain circumstances, access may be lawfully refused.
To make a request, use the contact details in Section 13.
11. Privacy Concerns and Data Breaches
If you have a concern about how Bond & Gone has handled your personal information, please contact us so that we can investigate and respond.
Where applicable, we will take appropriate steps to contain, assess and respond to a suspected data breach, including notifying affected individuals and the relevant authority where required by law.
12. Third-Party Websites and Services
Our website, advertisements or communications may contain links to third-party websites or services.
Bond & Gone does not control the privacy practices of external providers. We encourage customers to review the relevant provider's privacy policy before submitting personal information through its services.
13. Contact
For privacy enquiries, access requests, correction requests or complaints, contact:
Bond & Gone
Melbourne, Victoria, Australia
Email: adam@bondandgone.com
Phone: +61 412 533 578
14. Changes to This Policy
We may update this Privacy Policy when our business practices, technology or legal obligations change.
The current version will be published on our website with its latest update date.