Bond & Gone
Last Updated: 6th May 2026
These Terms and Conditions govern the use of the Bond & Gone website and services. By requesting a quote, booking a service, or using our website, you agree to the terms below.
1. Service Provider
Cleaning services are provided by Bond & Gone, operated by Adam William Voss as a sole trader in Melbourne, Victoria, Australia.
ABN: 52 584 630 189
Phone: +61 412 533 578
Email: adam@bondandgone.com
These Terms & Conditions apply to services supplied by Bond & Gone, including window cleaning, gutter cleaning, pressure washing, soft washing, exterior surface cleaning and other agreed cleaning services.
By accepting a quote or confirming a booking, the customer agrees to these terms, subject to their rights under applicable Australian law.
2. Quotes and Pricing
Quotes are based on the information available at the time of quoting, including property size, condition, accessibility and the services requested.
The final price may vary where:
The property differs materially from the information or photographs supplied.
Additional areas or services are requested.
Heavy grime, mineral deposits, oxidation, staining or other contamination requires additional work.
Access is more difficult than reasonably anticipated.
The condition of a surface requires an alternative cleaning method or additional time.
Bond & Gone will explain any proposed additional charges and obtain the customer's approval before undertaking work outside the agreed scope.
No additional work will be charged without an appropriate basis and the customer's agreement.
3. Bookings and Access
A booking is confirmed once the service, price and appointment time have been accepted and recorded by Bond & Gone.
Customers are responsible for:
Providing accurate property details and disclosing relevant known defects or hazards.
Arranging access to the areas included in the booking.
Ensuring suitable water and electricity supplies are available where required.
Securing pets and moving obstacles or personal belongings that prevent safe access.
Advising Bond & Gone of relevant restrictions, delicate surfaces or property-specific requirements.
If access is unavailable or the property is unsafe to service, Bond & Gone may pause, modify or reschedule the work. Any applicable call-out or attendance fee must be reasonable and communicated to the customer.
4. Cancellations, Rescheduling and Weather
Customers are requested to provide at least 24 hours' notice when cancelling or rescheduling.
A reasonable late-cancellation or missed-appointment fee may apply where disclosed in advance and permitted by law, taking into account the circumstances and costs incurred.
Exterior cleaning may be postponed or modified due to rain, high winds, lightning, extreme temperatures or other conditions that create safety risks or materially affect the quality of the work.
Bond & Gone may also suspend work if unsafe access, unexpected hazards or unsuitable surface conditions are identified.
Where Bond & Gone needs to reschedule, the customer will be notified as soon as reasonably practicable and an alternative appointment arranged.
Nothing in this section limits any rights or remedies available under applicable law.
5. Exterior Cleaning and Surface Conditions
Cleaning results depend on the material, age, condition and type of contamination present.
Depending on the service, Bond & Gone may use water-fed poles, purified water, pressure washing, soft washing, detergents and manual cleaning methods.
Customers should disclose known defects, previous surface treatments, loose fittings, water ingress, delicate finishes and other conditions that may affect the suitability of a cleaning method.
Some surfaces require specialised treatment or may not be suitable for cleaning using the originally proposed method. Bond & Gone may recommend an alternative approach, modify the scope or decline work where the risk of damage is unreasonable.
Additional charges for alternative methods or additional work will be discussed and agreed upon before proceeding.
6. Window and Glass Cleaning
Glass, frames, seals and associated fittings can deteriorate through age, weather exposure, previous damage or poor maintenance.
Customers should disclose known cracks, chips, loose panes, deteriorated glazing putty, failed seals, leaks or other defects affecting windows to be cleaned.
Bond & Gone will take reasonable care when inspecting and cleaning accessible windows. However, existing defects or deterioration may increase the risk of breakage or component failure, particularly in older timber sash windows and other ageing glazing systems.
Bond & Gone may decline to clean a window or recommend an alternative method where it appears fragile, damaged or unsuitable for the proposed cleaning process.
Where a material risk is identified, Bond & Gone will communicate the concern to the customer where reasonably practicable and may exclude the affected area from the service until a suitable approach has been agreed.
Bond & Gone is not responsible for damage caused solely by a pre-existing defect, deterioration or concealed condition that could not reasonably have been identified or avoided through reasonable care and skill. This does not exclude responsibility for damage caused or contributed to by Bond & Gone where liability arises under applicable law.
Window cleaning does not ordinarily include:
Glass scratch removal or restoration.
Removal of paint, cement, adhesive or other bonded contaminants.
Specialist removal of heavy mineral deposits or permanent staining.
Repairs to glazing, frames, seals or hardware.
Restoration of damaged, etched or deteriorated glass.
These services must be expressly included in the agreed quote.
No guarantee is made that every stain, deposit or imperfection can be removed.
7. Gutter Cleaning and Access at Height
Gutter cleaning is subject to safe access and suitable working conditions.
Unless expressly included in the quote, gutter cleaning does not include gutter repairs, replacement of components, roof repairs, extensive downpipe clearing, underground drainage work or specialist access equipment.
Bond & Gone may decline or suspend work involving unstable ladders, unsafe roofs, fragile roofing materials, electrical hazards or other unreasonable safety risks.
Removing debris from gutters does not guarantee that downpipes or underground drainage systems are completely clear unless the relevant clearing work is included in the agreed scope.
8. Water, Cleaning Products and Surrounding Property
Customers should identify sensitive plants, electrical equipment, open windows, unsealed areas, delicate finishes and other items that may be affected by water or cleaning products.
Bond & Gone will take reasonable precautions to protect surrounding property and use cleaning methods appropriate to the agreed service.
Where appropriate, customers should close windows and doors, secure pets and move vulnerable items before work begins.
Existing leaks, defective seals, poor drainage, deteriorated coatings and other property defects may affect the outcome of exterior cleaning. Relevant conditions will be raised where reasonably identified.
9. Results and Limitations
Bond & Gone aims to deliver a professional, high-quality cleaning service using reasonable care and skill.
Cleaning is not the same as repair or restoration. Results may be limited by permanent staining, oxidation, corrosion, etching, surface wear, embedded contamination, aged materials or pre-existing damage.
Unless expressly agreed otherwise, cleaning does not guarantee that surfaces will be restored to a new or original condition.
Nothing in these terms excludes any consumer guarantee or other right that cannot lawfully be excluded or limited.
10. Payment
Payment terms, including any deposit and the amount payable, will be communicated when the quote is accepted or the booking is confirmed.
Unless otherwise agreed in writing, payment is due upon completion of the service.
Any additional work or price adjustment must be agreed upon before that work proceeds.
Where an invoice is issued, the payment due date stated on the invoice applies, subject to applicable legal requirements.
11. Complaints and Property Damage
Customers are encouraged to inspect completed work and contact Bond & Gone promptly if they have concerns about the service or believe damage has occurred.
Where possible, customers should provide photographs and details of the affected area to assist with assessment.
Bond & Gone will review reported concerns and work with the customer towards an appropriate resolution where warranted.
Bond & Gone may document the condition of surfaces before or during the service, including visible pre-existing defects, where reasonably practicable.
No reporting deadline in these terms removes a customer's rights under applicable law.
12. Liability and Consumer Rights
Bond & Gone will perform agreed services with reasonable care and skill and in accordance with applicable legal requirements.
To the extent permitted by law, Bond & Gone is not responsible for loss or damage caused solely by pre-existing defects, concealed conditions or circumstances outside its reasonable control, except to the extent Bond & Gone is legally responsible for that loss or damage.
Nothing in these terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable legislation where such exclusion, restriction or modification is prohibited.
13. Changes to These Terms
Bond & Gone may update these Terms & Conditions from time to time.
The version applicable to a booking will be the version agreed to when the booking is confirmed, unless a change is subsequently agreed upon or required by law.
Updated terms will be published on the Bond & Gone website.
14. Contact
For questions about these Terms & Conditions, bookings or services, contact:
Bond & Gone
Melbourne, Victoria, Australia
Phone: +61 412 533 578
Email: adam@bondandgone.com