Bond & Gone
Last Updated: 6th May 2026
These Terms and Conditions govern the use of the Bond & Gone website and services. By requesting a quote, booking a service, or using our website, you agree to the terms below.
1. Service Provider
Cleaning services are provided by Bond & Gone (operated in Melbourne, Victoria, Australia).
Operated by Adam William Voss
ABN: 52584630189
Melbourne, Victoria, Australia
For enquiries, contact:
+61 412 533 578
adam@bondandgone.com
2. Quotes and Pricing
All quotes provided are estimates based on the information supplied by the customer.
Final pricing may vary if:
The property size or condition differs from what was stated
Additional cleaning tasks are required
The property is in a heavier-than-expected condition
If additional work is required, extra charges may apply and will be communicated where possible before proceeding.
3. Bookings
A booking is confirmed once a time is selected and received through our booking system.
Customers must ensure:
Accurate property details are provided
Access to the property is available at the scheduled time
Water and electricity are available
Failure to provide access may result in cancellation or a call-out fee.
4. Cancellations and Rescheduling
Bookings may be cancelled or rescheduled with at least 24 hours notice.
Cancellations within 24 hours may incur a cancellation fee.
If access is not provided at the time of service, a call-out fee may apply.
5. Property Condition
End-of-lease cleaning assumes the property is in a reasonable condition for cleaning.
Additional charges may apply for:
Excessive dirt or grime
Mold or heavy staining
Hazardous or unsafe conditions
We reserve the right to refuse service in unsafe environments.
6. Results Disclaimer
While we aim to achieve high-quality results, some stains, wear, or damage may not be fully removable due to age or condition of surfaces.
7. Liability
To the maximum extent permitted by law, Bond & Gone is not liable for indirect or consequential loss.
Any issues must be reported within 24 hours of service completion.
8. Changes to Terms
We may update these Terms at any time. Updated versions will be posted on this page.
9. Contact
For any questions, contact:
Bond & Gone
+61 412 533 578 / adam@bondandgone.com